Account Manager
Adyen is a Dutch financial technology company providing global payment acceptance.
Projects
About Adyen
Adyen N.V. operates a unified financial technology platform for businesses. Its services cover online, in-person, and in-app payments; acquiring; payment methods; risk and authentication; platforms and marketplaces; payouts; card issuing; business accounts; capital; and liquidity management.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Manage key account relationships across industries and channels for cross-border merchants. Own merchant success and satisfaction, drive share-of-wallet growth, cross-sell and upsell products, build stakeholder relationships, assess customer needs, provide payments guidance, coordinate internal projects, and collaborate with global teams.
Requirements
- At least 6 years of experience managing enterprise-level B2B clients in a complex environment
- Recent experience working with Chinese merchants over the past 2 years
- Commercial experience in sales or account management, or experience in the payments or financial industry
- Track record of winning share of wallet and closing cross-selling or upselling deals for digital and retail clients
- Confident English for technical conversations and native Mandarin
- Excellent communication and relationship-building skills
- Ability to work with a global, multicultural team
- Ability to travel domestically and internationally
- Full-time position in Shanghai requiring relocation if living outside Shanghai
Responsibilities
- Be fully responsible for merchant success and satisfaction
- Drive growth through increasing share of wallet, cross-selling, and upselling
- Build and sustain relationships with key merchant stakeholders
- Assess, clarify, and validate customer needs
- Provide expertise, education, and guidance on payments strategy
- Coordinate internal projects related to merchants
- Collaborate with colleagues across the global team
Hiring Process
The company aims to respond to applications within 5 business days. The interview process typically takes about 4 weeks, though timing may vary by role.