VIP Relationship Manager Taiwan

Skills

About the Role

You will acquire and manage high-value clients in Taiwan, build long-term relationships, understand their trading and product needs, and drive growth in trading volume, assets, and revenue. You will advise clients on platform products, maintain a lead pipeline, coordinate customized solutions, track market trends, and share client and competitor insights.

Requirements

• At least 2 years of Web3 industry experience
• Hands-on experience with major exchanges, wallets, custody solutions, or DeFi products
• Strong communication, negotiation, and relationship-building skills
• Experience managing high-potential client relationships, client service, or account operations is preferred
• Basic understanding of financial markets, derivatives, and risk-return
• Clear KPI and results orientation
• Ability to use data to measure and manage performance
• Willingness to work at a high intensity and travel frequently
• Strong self-motivation and resilience
• Ability to work in Chinese and English
• Bachelor’s degree or above

Responsibilities

• Identify and acquire high-value clients through visits, events, communities, and referrals
• Qualify target clients and maintain a structured lead pipeline
• Build and maintain long-term client relationships
• Review client trading needs, capital scale, and product preferences
• Manage portfolio KPIs including AUM, trading volume, and revenue contribution
• Achieve monthly and quarterly performance targets
• Advise clients on spot, perpetuals, options, Earn, and structured products
• Gather client needs and coordinate customized solutions
• Track industry trends, competitor strategies, and new product types
• Share client feedback and competitive intelligence