Strategic Account Director
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will develop and execute strategies to win strategic accounts, build trusted customer relationships, identify expansion opportunities, and manage account plans. You will forecast pipeline and revenue, collaborate on tailored solutions, share product insights, maintain industry knowledge, and travel moderately.
Requirements
- 7+ years of strategic or enterprise sales experience
- Proven record of growing revenue with large, complex accounts
- Communication, presentation, and negotiation skills
- Business acumen and ability to engage C-suite stakeholders
- Consultative value-based selling
- Stakeholder and cross-functional initiative management
- Bachelor's degree or equivalent work experience
Responsibilities
- Develop strategies to win key strategic accounts
- Build trusted relationships with customer stakeholders
- Identify expansion opportunities from customer priorities and challenges
- Collaborate with internal stakeholders to deliver tailored solutions
- Forecast and report pipeline and revenue accurately
- Develop and execute account plans for strategic deals
- Provide product and roadmap feedback
- Maintain expert knowledge of products, services, and industry trends
- Travel moderately
Benefits
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life-balance stipend
- Daily office lunches and snacks
- Flexible vacation policy