Staff Enablement Technical Trainer
Ping Identity Corporation is an active enterprise identity-security company offering the Ping Identity Platform for customer, B2B, workforce, and AI-agent identity use cases.
Maintainer signals as of 9/25/2026
Funding history
Investors
Projects
About Ping Identity Corporation
Ping Identity develops and operates identity and access management and identity-security products, including identity verification, identity management, authentication, authorization, threat protection, fraud prevention, and orchestration. Its offerings support multi-tenant SaaS, dedicated-tenant SaaS, self-managed software, and FedRAMP High deployments.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will write customer-conversation playbooks, scripts, frameworks, and guides. You will design and deliver live and self-serve training, analyze customer calls, turn account-health data into practical talk tracks, lead onboarding, assess skills, and maintain current enablement content.
Requirements
- 10–12 years of combined experience in sales enablement, instructional design, or B2B SaaS training
- Experience designing and delivering live training for customer-facing teams in person and virtually
- Knowledge of value-selling methodology for renewals and retention
- Written and spoken English skills and ability to create professional scripts and playbooks
- Experience in SaaS renewals and customer success
- Experience with AI writing and content tools
- Bachelor’s degree in communications, business, instructional design, education, or a related field
- CPLP, CPTD, ADDIE, SAM, or enterprise sales methodology certification
- Gainsight or Salesforce enablement certification is a plus
Responsibilities
- Write call scripts, objection-handling playbooks, value-selling frameworks, QBR talk tracks, and churn-risk conversation guides
- Design and deliver live and self-serve training programs
- Analyze recorded customer calls to identify skill gaps and refine playbooks
- Partner with BI and analytics to translate account-health and churn-risk data into practical talk tracks
- Lead onboarding enablement and continuous skill-refresh sessions for customer success managers
- Build certification or skills-assessment processes
- Gather field feedback and iterate enablement content
- Maintain a central repository of playbooks, battlecards, and training decks
Benefits
- Generous PTO and holiday schedule
- Parental leave
- Healthcare options
- Retirement programs
- Commuter offset in specific locations
- Employee Resource Groups
- Company and team bonding events
- Global volunteering and community initiatives