Senior Technical Writer GIOC
Vultr is an active independent cloud-infrastructure company providing global compute, GPU, bare-metal, storage, Kubernetes, and serverless AI inference services.
Maintainer signals as of 9/25/2026
About Vultr
Vultr provides globally available cloud infrastructure for developers, enterprises, and AI innovators, including Cloud Compute, Cloud GPU, Bare Metal, Cloud Storage, managed Kubernetes, and serverless inference.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will create and govern operational documentation, architecture and process diagrams, runbooks, training materials, and knowledge-transfer packages. You will facilitate technical workshops, manage documentation reviews, and improve operational readiness.
Requirements
- 5–8+ years of technical writing, technical documentation, knowledge management, or operations-documentation experience
- Experience in cloud infrastructure, NOC, SOC, SRE, DevOps, datacenter, networking, systems, security, or monitoring environments
- Experience creating runbooks, SOPs, workflows, diagrams, and knowledge bases
- Confluence and Jira or ITSM experience
- Familiarity with Visio, Lucidchart, Miro, or similar tools
- Experience creating training and knowledge-transfer materials
- Experience working with technical subject-matter experts
- Written and verbal communication, stakeholder management, and facilitation skills
Responsibilities
- Create SOPs, runbooks, workflows, checklists, RACI artifacts, and operational procedures
- Build runbooks for infrastructure, network, security, datacenter, monitoring, maintenance, failover, and recovery
- Document architecture, dependencies, data flows, integrations, and operational boundaries
- Create process maps, swimlanes, decision trees, escalation workflows, and operating-model diagrams
- Build US-to-India knowledge-transfer packages
- Standardize shift handoffs and communication templates
- Build onboarding and role-based training plans, materials, scenarios, assessments, and readiness checklists
- Partner with engineering subject-matter experts to conduct knowledge transfer
- Build and govern the Confluence knowledge base
- Facilitate workshops and drive review, approval, and publication
- Ensure services meet documentation and operational-readiness requirements
- Use operational feedback to improve documentation and identify AI-assisted knowledge-management opportunities
Benefits
- Annual medical insurance stipend
- 9 company-paid holidays
- Generous leave policy
- One-month paid sabbatical every five years
- Annual anniversary bonus
- Internet reimbursement
- Fitness membership reimbursement
- Company-paid Wellable subscription