Staff Customer Success Manager
Shield AI is a U.S. defense-technology company developing mission-autonomy software and autonomous aircraft for military and allied operations.
Funding history
Investors
About Shield AI
Founded in 2015, Shield AI builds Hivemind autonomy software and V-BAT and X-BAT aircraft for operations in contested, GPS- and communications-denied environments. Its current site also presents Aechelon synthetic-reality simulation and Vision Systems detection and tracking products.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage enterprise customer relationships from onboarding through offboarding. You will create customer success plans, deliver training, monitor account health and customer goals, coordinate feedback with sales and product, manage renewals, and support account expansion. The role requires extensive customer travel, including international travel.
Requirements
- Bachelor's degree in business, engineering, or a related field
- 8+ years of customer success or account management experience
- 3+ years of experience with large enterprise customers
- Experience in revenue renewal and retention for multi-million-dollar contracts
- Experience working in a startup environment
- Communication skills
- Project management skills
- Problem-solving skills
Responsibilities
- Build and maintain strong customer relationships
- Serve as the primary contact for customer onboarding, training, offboarding, and renewals
- Develop and implement customer success plans
- Conduct regular reviews to ensure customers achieve their goals
- Collaborate with sales and product teams to address customer needs and feedback
- Own and drive contract renewals
- Collaborate with sales to expand revenue
Benefits
- Bonus
- Benefits
- Equity