Senior Onboarding Customer Success Manager
Ping Identity Corporation is an active enterprise identity-security company offering the Ping Identity Platform for customer, B2B, workforce, and AI-agent identity use cases.
Funding history
Investors
Projects
About Ping Identity Corporation
Ping Identity develops and operates identity and access management and identity-security products, including identity verification, identity management, authentication, authorization, threat protection, fraud prevention, and orchestration. Its offerings support multi-tenant SaaS, dedicated-tenant SaaS, self-managed software, and FedRAMP High deployments.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead customers through deployment and value realization, beginning before the sale and transitioning them to a Customer Success Manager after deployment. You will manage deployment plans, risks, decisions, stakeholder communications, and cross-functional delivery to achieve customer business outcomes.
Requirements
- Expertise leading enterprise customer deployment projects
- Experience managing technical projects with customer and vendor stakeholders
- Understanding of Ping Identity's value proposition
- Ability to present to C-level executives and technical subject-matter experts
- Knowledge of infrastructure, business applications, data management, security, application platforms, and consumer-facing technology
- Knowledge of project management practices for large, complex projects
- Experience with enterprise cloud migration or cloud deployment projects
- People management, negotiation, communication, prioritization, and escalation management skills
- Willingness to travel less than 25%
Responsibilities
- Manage deployment strategies for customers
- Plan, organize, and manage all deployment lifecycle phases
- Manage project goals, issues, risks, decisions, and action items
- Collaborate with Sales, Product, and Support to meet customer needs
- Engage customer and internal stakeholders, including senior leadership
- Manage client expectations and redirect teams when needed
- Analyze project goals, create delivery plans, and drive stakeholders to achieve them
- Travel to client locations to deliver professional services when needed
Benefits
- Generous PTO and holiday schedule
- Parental leave
- Healthcare options
- Retirement programs
- Education reimbursement
- Commuter offset in specific locations
- Employee Resource Groups
- Company and team bonding events
- Global volunteering and community initiatives