Enterprise Customer Success Manager
HarveyVisit Harvey website
Harvey is an AI platform for legal and professional-services organizations.
Series F+Recently funded
Distributed
About Harvey
Harvey provides agents and collaborative tools for legal work, including legal research, document analysis, secure workspaces, contract intelligence, and organization-level analytics.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will guide enterprise clients through adoption of the AI platform and integrate it into their workflows. You will train users, manage client relationships, track adoption and utilization metrics, monitor account health, encourage advocacy, and share customer feedback with internal teams.
Requirements
- Background in Enterprise SaaS, legal, or top-tier management consulting.
- Experience managing large-scale technology projects.
- Communication skills.
- Strategic planning skills.
- Ability to influence stakeholders at various levels.
- Ability to prioritize competing tasks and demanding customers.
Responsibilities
- Lead the integration of Harvey into client workflows.
- Train and enable end users to adopt Harvey.
- Serve as the primary client contact and trusted advisor.
- Use adoption, utilization, and KPI data to drive customer-success strategies.
- Encourage user and stakeholder engagement.
- Monitor customer health, satisfaction, renewal readiness, and expansion opportunities.
- Relay client feedback to internal teams.