Solutions Architect Salesforce
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will design Salesforce-based solutions with Account Executives and Customer Success. You will translate requirements into Service Cloud architectures, create ticketing and case-management workflows, oversee external-system integrations, and develop reusable implementation playbooks. You will provide hands-on Salesforce configuration, development, and troubleshooting when needed.
Requirements
- 8-12+ years of experience in CRM architecture, system integration, or enterprise solutions engineering focused on Salesforce
- Expertise in Salesforce Service Cloud, case management, console configuration, omni-channel routing, and automation
- Experience integrating Salesforce with external systems through REST APIs, SOAP APIs, middleware, or custom connectors
- Experience designing scalable data models, sharing and security models, and Salesforce automation
- Ability to translate complex requirements into architecture and implementation plans
- Experience leading technical pre-sales design engagements
Responsibilities
- Partner with Account Executives and Customer Success to design Salesforce-based solutions
- Lead technical conversations on Salesforce capabilities and Service Cloud architecture
- Architect ticketing and case-management solutions
- Design and oversee Salesforce integrations with external systems
- Create reusable reference architectures, design patterns, and implementation playbooks
- Provide hands-on Salesforce configuration, development, and troubleshooting
Benefits
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily office lunches and snacks
- Flexible vacation policy