Senior Strategic Accounts Director
Healthcare AI company automating prior authorization and utilization management.
Boston, Massachusetts, USA
About Cohere Health
Cohere Health (coherehealth.com) is a Boston healthcare technology company whose AI-driven platform automates prior authorization and care coordination for health plans.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead executive relationships for major health plan clients, own strategic account plans, advise senior stakeholders, identify and close expansion opportunities, and advocate for client priorities internally. You will coordinate with sales, client success, implementation, product, and operations teams to drive retention, growth, client outcomes, and product-informed partnership opportunities.
Requirements
- 12+ years of experience working with health plans in account management, client success, consulting, or another client-facing capacity
- Deep understanding of the health plan market and industry trends
- Executive relationship management experience
- Proven success developing and executing strategic account plans
- Executive presence and relationship-building skills
- Knowledge of Medicaid managed care organizations and commercial health plans
- Knowledge of reimbursement models and state-specific Medicaid programs
- Bachelor’s degree
- Analytical mindset
- Ability to develop business cases and growth strategies
- Ability to navigate ambiguity and changing client priorities
- Master’s degree preferred
- Startup experience preferred
Responsibilities
- Develop and execute strategic account plans
- Manage multiple complex health plan accounts
- Build relationships with executive stakeholders
- Identify expansion opportunities
- Serve as internal executive sponsor for assigned accounts
- Lead commercial negotiations and close expansion opportunities
- Partner with Client Success on delivery and client experience
- Collaborate with Sales, Product, Implementation, Operations, and internal teams
- Translate client feedback into product and partnership insights
- Provide strategic guidance on client needs and market demands
Benefits
- Fully remote work
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Employee Assistance Program
- 401K retirement plan with company match
- Flexible spending account
- Health savings account
- Flex Time Off
- Company holidays
- Up to 14 weeks of paid parental leave
- Pet insurance