Senior Customer Success Manager
Luma AI develops multimodal creative AI agents, video and image generation models, and an API for generative media workflows.
Funding history
About Luma AI
Luma AI is an active AI company whose Luma Agents product plans, generates, iterates, and refines creative work across video, image, audio, and text. Its first-party materials describe proprietary Ray video and Uni image models, as well as developer API access.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own strategic enterprise accounts and drive their expansion, adoption, and long-term growth. You will interpret usage data, build stakeholder relationships, identify new use cases, lead commercial conversations, support renewals, and work with product and engineering to remove adoption blockers.
Requirements
- 5–10+ years in strategic account management, enterprise sales, or commercial customer success
- Experience driving expansion and growth in large, complex accounts
- Commercial mindset
- Experience with data, dashboards, and usage metrics
- Ability to influence stakeholders across large organisations
Responsibilities
- Own strategic enterprise accounts
- Drive account expansion and long-term growth
- Grow product usage across teams, geographies, and use cases
- Build relationships with technical, operational, and executive stakeholders
- Interpret usage data and identify account trends
- Develop proactive growth strategies
- Partner with product and engineering to unlock use cases and remove adoption blockers
- Lead account planning, expansion strategy, commercial conversations, and renewal contributions