Scaled Account Specialist
Kickstart is an early-stage venture capital firm investing in pre-seed, seed, and occasional Series A companies across Utah, Colorado, and the wider Mountain West. It backs founders building companies across sectors including AI, B2B SaaS, fintech, healthtech, marketplaces, consumer technology, and frontier technology.
About Kickstart
Founded in 2008, Kickstart is a seed-stage venture capital firm headquartered in Salt Lake City, Utah, with an office in Denver, Colorado. The firm leads pre-seed and seed rounds, typically invests $500K to $4M initially, takes board seats when it leads, and is actively deploying its sixth $175M fund. Kickstart manages more than $500M across its funds and supports portfolio founders through mentorship, operating advisors, events, curated resources, customer introductions, follow-on fundraising, and hiring assistance. Its clients are primarily early-stage founders and startups based in the Mountain West, with a focus on building enduring companies across generalist technology sectors.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You oversee a portfolio of SMB accounts and serve as the primary contact for global customers. You manage renewals, expansions, upgrades, downgrades, and cancellations in Salesforce, analyze customer data, improve scalable engagement playbooks, and collaborate across teams to identify leads and deliver a strong customer experience.
Requirements
- Bachelor's degree with strong academic performance
- 1-2 years of experience, preferably in a client-facing or analytical role
- Strategic thinking and ability to turn open-ended challenges into actionable solutions
- Strong organization and attention to detail
- Ability to thrive in a fast-paced environment
- Personal ownership and responsibility
- Ability to balance competing responsibilities while moving initiatives forward
- Excellent written and verbal communication skills
- Comfort with digital tools
- Experience with CRM software such as Zendesk or Salesforce
- Technical aptitude and interest in becoming a subject matter expert in the Lucid Suite and related domains
Responsibilities
- Oversee a portfolio of SMB accounts using scalable outreach strategies
- Serve as the primary contact to help global customers maximize product value and identify growth opportunities
- Manage accounts in Salesforce to support renewals and expansions
- Maintain accurate account data
- Analyze customer data and feedback to inform strategic recommendations
- Improve scalable playbooks for low-touch customer engagement
- Collaborate with internal teams across time zones
- Identify and route qualified leads
- Deliver a seamless customer experience
Benefits
- Hybrid work
- Remote work
