Renewals Manager Germany
GitLab is an AI-powered DevSecOps platform that unifies the entire software development lifecycle into a single application. It helps development, security, and operations teams to collaborate and deliver software more efficiently, with security integrated at every step. The platform is trusted by millions of users and a majority of the Fortune 100.
About GitLab Inc.
GitLab is a comprehensive, AI-powered DevSecOps platform that streamlines the entire software delivery process by unifying the development lifecycle into a single application. It integrates source code management, CI/CD, security, and monitoring to help teams build, secure, and operate software more efficiently. Key features include automated security scans built into the development pipeline and AI-driven tools like GitLab Duo for code suggestions and chat, which enhance developer productivity. GitLab serves a diverse client base, from startups and open-source projects to large enterprises, including over half of the Fortune 100. The platform aims to reduce complexity, accelerate delivery cycles, and strengthen security and compliance for its users.
Skills
About the Role
You will manage customer subscription renewals to retain and expand annual recurring revenue. You will use sales techniques across phone, video, and email, evaluate license usage, prepare renewal quotes, and close renewals on time. You will work with Sales and Customer Success Managers on renewal strategies, ensure purchase orders and order forms are accurate, identify customer risks, and support complex strategic opportunities.
Requirements
- Fluent German.
- Experience managing customer relationships in a similar role, such as Customer Success Manager, SDR, or BDR.
- Progressive experience with B2B software sales.
- Experience with subscription go-to-market approaches for customer success management and renewals.
- Negotiation, presentation, and closing skills.
- Experience with technical products is preferred.
- Knowledge of DevOps, software development lifecycle, or application development is a plus.
- Experience driving predictable renewals and targeted gross retention rates.
- Ability to lead larger, more complex transactions.
- Experience improving renewals processes, policies, and tools.
Responsibilities
- Maximize customer retention and minimize churn and contraction through sales techniques.
- Execute the renewal process to retain or expand annual recurring revenue.
- Evaluate license usage and complete true-up requirements.
- Align customer business needs and goals to generate renewal quotes.
- Close renewals on time.
- Collaborate with Sales and Customer Success Managers on renewal strategies and plans.
- Ensure purchase orders and order forms are accurately completed for internal deal approval.
- Identify customer-level risks and coordinate mitigation.
- Provide renewal coverage for larger, strategic customers.
- Help design renewals best practices and methodologies.
- Manage larger, strategic, and complex opportunities.
Benefits
- Health, financial, and well-being benefits.
- Flexible paid time off.
- Team Member Resource Groups.
- Equity compensation and Employee Stock Purchase Plan.
- Growth and Development Fund.
- Parental leave.
