Account Manager
Privy helps developers build on crypto rails by providing wallet infrastructure through APIs for embedded wallets and user onboarding.
Projects
About Privy
Privy helps developers build on crypto rails by providing secure wallet infrastructure through APIs. With it, users can spin up embedded wallets, integrate onchain systems, and onboard users across EVM, Solana, and Bitcoin networks. Privy was acquired by Stripe in 2025.
Skills
About the Role
You will own a portfolio of 20 to 30 high-potential customer relationships from handoff through production launch and ongoing growth. You will drive activation, remove blockers, deepen adoption of Privy and Bridge/Stripe products, lead renewals and commercial discussions, identify expansion opportunities, and bring customer feedback and portfolio insights to internal stakeholders.
Requirements
- 5–7 years of experience in account management, customer success, or a solutions or implementation role.
- Experience in developer tools, fintech, crypto, or infrastructure is preferred.
- Track record of driving customer activation, go-live, or adoption milestones.
- Strong relationship-building skills with technical and business stakeholders.
- Ability to lead commercial conversations on renewals, pricing, and upsells.
- Excellent written and verbal communication skills.
- Technical product curiosity.
- Ability to manage 20–30 accounts.
- Passion for crypto, stablecoins, or developer infrastructure is preferred.
- Experience coordinating customer-driven feature requests with product and engineering teams is preferred.
- Familiarity with usage-based or consumption pricing models is preferred.
- Experience driving multi-product adoption within a single account is preferred.
Responsibilities
- Own the journey from signed customer to production launch.
- Drive customer activation, urgency, and blocker removal.
- Expand adoption of Privy and Bridge/Stripe products.
- Manage and deepen relationships with 20 to 30 high-potential accounts.
- Conduct regular check-ins, QBRs, and proactive outreach.
- Lead contract renewals and commercial negotiations.
- Identify churn risk and mobilize internal resources to address it.
- Drive pricing conversations and close expansion deals.
- Partner with sales on customer handoffs and own post-sale relationships.
- Represent customer feedback internally and coordinate engineering buildout requests.
- Contribute to product roadmap prioritization.
- Report portfolio health metrics, usage trends, and insights to leadership.
Benefits
- Equity
- Company bonus or sales commissions/bonuses
- 401(k) plan
- Medical benefits
- Dental benefits
- Vision benefits
- Wellness stipends
