Account Manager Renewal and Expansion Web3 Fintech

Skills

About the Role

You will manage and grow relationships with institutional clients across crypto, fintech, and payments. You will support onboarding and product adoption, troubleshoot client issues with product and engineering teams, interpret data outputs, gather feedback, monitor account health, and identify upsell and cross-product opportunities.

Requirements

• 3+ years of experience in account management, partnerships, customer success, or client-facing roles in fintech or web3.
• Familiarity with stablecoins or crypto-native financial infrastructure.
• Comfort working with APIs, data outputs, or technical teams to troubleshoot client issues.
• Strong communication and relationship-building skills.
• Ability to translate technical products into clear conversations with clients.
• Ability to work in a fast-paced startup environment.

Responsibilities

• Manage and grow relationships with institutional clients across crypto, fintech, and payments.
• Support onboarding and ongoing engagement to ensure product adoption and customer success.
• Identify account expansion opportunities, including upsells and cross-product adoption.
• Serve as the first point of contact for client questions and coordinate issue resolution with product and engineering teams.
• Help clients debug product usage, interpret data outputs, and integrate and operate tools.
• Gather structured client feedback and relay insights to product and leadership teams.
• Monitor account health and proactively engage clients to maintain strong relationships.
• Coordinate with product, engineering, and sales teams to address client needs and deliver solutions.
• Represent the organization professionally in client conversations and industry settings.

Benefits

• Performance incentives
• Equity aligned with long-term growth
• Remote-first work with a global team
• Health and sports benefits
• Yearly international team off-sites