Principal Partner Solutions Consultant
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will act as a platform expert and trusted advisor for strategic partners and customers. You will deliver executive presentations, solution demonstrations, technical presales support, enablement content, and solution frameworks; lead complex solution discussions; support partner sales opportunities; and align stakeholders on partner strategy.
Requirements
- 10+ years of customer-facing experience
- 5+ years in technical presales within high-growth SaaS or AI environments
- 5+ years of experience in the contact center space
- Experience with ISV, SI, and BPO partners in SaaS or enterprise technology
- Ability to develop deep platform expertise for technical and executive audiences
- Ability to translate business requirements into technical solutions
- Experience working cross-functionally with Sales, Product, and Engineering
- Project management and organizational skills
Responsibilities
- Serve as a trusted advisor and platform expert for partners and customers
- Connect platform functionality to partner and customer business outcomes
- Deliver executive presentations, solution demonstrations, strategic assets, and technical presales support
- Develop scalable messaging, enablement content, and solution frameworks
- Lead solution design discussions and resolve complex partner technical challenges
- Support partnerships sales opportunities with tactical guidance
- Build relationships with strategic partners
- Enable partners on value proposition, solution capabilities, and technical positioning
- Create partner solution frameworks, best practices, and enablement assets
- Align stakeholders across partner sales, direct sales, enablement, product, and solution engineering
Benefits
- Equity
