Partner Success Director
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own partner relationships and guide partners on strategy, platform expertise, onboarding, enablement, and solution delivery. You will develop success plans and joint go-to-market approaches, support partner opportunities, monitor adoption and partner health, resolve technical gaps, and create scalable training and sales assets.
Requirements
- 10+ years of experience in Partner Success, Customer Success, Solution Consulting, Partner Relationship Management, or related customer-facing roles
- 5+ years of experience in the contact center space
- Experience with ISV, SI, and BPO partners in SaaS or enterprise technology
- Ability to develop platform expertise for technical and executive audiences
- Ability to translate business requirements into technical solutions
- Experience working cross-functionally with Sales, Product, and Engineering
- Project management and organizational skills
Responsibilities
- Guide partners in building long-term collaborative relationships
- Serve as the primary partner contact and platform expert
- Develop partner success plans and maturity roadmaps
- Design and execute onboarding and enablement programs
- Align partner objectives with platform capabilities and market opportunities
- Drive joint go-to-market strategies
- Support partner-sourced and partner-influenced opportunities
- Develop joint use cases, industry solutions, and vertical opportunities
- Monitor and improve solution adoption, partner performance, and partner health
- Identify and resolve partner technical gaps and product feedback
- Develop scalable training, collateral, sales assets, and best practices
Benefits
- Equity
