Head of Customer Success - Loyalty and Partner Platforms (B2B)
qiibee ag operates a B2B loyalty-partnership and points-exchange infrastructure platform, enabling businesses to issue and accept loyalty currencies through connections with major loyalty programs.
About qiibee ag
qiibee’s current platform connects businesses and loyalty-program operators through standardized integrations, partner discovery, onboarding, commercial coordination, campaign management, reconciliation, settlement, and earn/burn/convert loyalty-currency workflows. Its current public product is the Points Exchange Infrastructure (PEI), marketed for API, Shopify, no-code, and customer-portal integrations.
Skills
Candidate Availability
About the Role
You will be the first dedicated Customer Success hire, owning onboarding from setup to go-live and the operational relationship with active customers. You will lead partners through the launch checklist, align with sales on strategy and KPIs, run customer reviews, manage HubSpot CRM with AI, and resolve issues faster using AI.
Requirements
- Fluent in German and English
- 5+ years in customer success, account management or partner onboarding in loyalty, SaaS or payments
- Proficiency using AI tools such as Claude to build workflows and automations
- Understanding of digital integrations including API connections, web links, voucher uploads and campaign dashboards
- Hands-on experience with HubSpot or comparable CRM
- Ability to manage multiple projects simultaneously
- Comfortable working across teams and time zones
Responsibilities
- Own end-to-end onboarding of new customers from setup to go-live
- Lead partners through the Launch Checklist
- Own operational customer relationships for active customers
- Align with sales on customer success strategy and KPIs
- Drive visibility and performance optimization across touchpoints
- Ensure communication and visuals meet brand and compliance guidelines
- Own the CRM in HubSpot using AI
- Lead customer reviews and analyze performance data
- Own issue resolution and feedback loops, using AI to accelerate
Benefits
- Fully remote work
- 24 days of annual leave
- Equity share
- qiibee tokens (QBX)