Customer Success Representative
TerraClear is a U.S. agricultural-technology company using AI, machine vision, and robotics to deliver field mapping, rock-management, and weed-management solutions.
Funding history
Investors
About TerraClear, Inc.
TerraClear provides AI-powered field intelligence and agricultural automation. Its currently available Rock Management and Weed Management offerings generate actionable maps and mission plans; it is also developing the TerraScout autonomous field-scouting robot.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will be the main point of contact for TerraClear customers, helping them achieve their desired outcomes. You will own post-sale engagement including onboarding, product and usage training, and monitoring of map and service delivery, while driving satisfaction, retention and expansion through upsell and cross-sell. You will run regular check-ins and business reviews, liaise with internal teams to relay customer feedback, and build a customer health monitoring system.
Requirements
- 2-3 years in a customer service oriented role driving retention and growth of an assigned customer base
- 2-3 years with farming and farm practices
- 2-3 years using CRM software and customer success tools such as Hubspot and Google Suite
- Strong analytical skills to create and interpret customer data and metrics
- Strong interpersonal and communication skills
- Independent self-starter
- Excellent problem-solving skills
- Ability to manage multiple customers, projects and priorities
- Desired: familiarity discussing technology (AI, software, automation)
Responsibilities
- Develop a deep understanding of products and services to educate and support customers
- Serve as the main point of contact for customers and resolve issues promptly
- Provide strategic advice and support to growers, field sales, inside sales and referral partners
- Own post-sale engagement including onboarding, product and usage training, and monitoring of map and service delivery
- Own customer engagement, satisfaction, retention and expansion through upsell and cross-sell
- Conduct regular check-ins and business reviews
- Act as liaison between customers and internal teams to communicate and address feedback
- Create and manage a customer health monitoring system including touch activity, satisfaction and loyalty scores
Benefits
- Pre-IPO stock options (tax-advantaged ISOs)
- Medical, dental, and vision insurance - 100% of premiums paid for employees and 85% for dependents
- Generous paid time off and holidays
- 401(k) Plan
