Client Services Manager
Zero Hash provides B2B infrastructure enabling any platform to integrate digital assets through APIs for buying, selling, custody, and payment services.
Funding history
About zerohash
Zero Hash helps businesses add cryptocurrency services by providing API infrastructure that handles regulatory and technical complexity. With it, companies can offer trading, custody, payment processing, and rewards programs without building infrastructure from scratch. Zero Hash serves neo-banks, fintech platforms, and investment services seeking to integrate crypto capabilities.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will be the day-to-day point of contact for institutional partners, making sure their experience is smooth, responsive and well organized. You will manage a portfolio of partner accounts, coordinate across Operations, Finance, Compliance and Solutions Engineering, and help partners get the most out of the platform from onboarding through renewal.
Requirements
- 3–5 years in client services, account management, customer operations or program management, ideally with B2B or institutional clients
- Strong process discipline: build checklists, trackers and cadences and follow through
- Clear, professional writing for partner-facing and cross-functional communication
- Comfort working in a CRM (Salesforce preferred) and producing accurate recurring reports
- Good judgment on when to escalate to an RM, Finance, Legal or Compliance
- Ability to manage many small deadlines across several teams
Responsibilities
- Own the day-to-day platform relationship for pooled partner accounts, including renewals and check-ins
- Assist in account reviews and QBR preparation and follow-up for the RM team
- Prepare weekly pipeline summaries and recurring reports, and keep CRM records current
- Coordinate partner onboarding and launch checklists and cross-functional status
- Handle renewal paperwork, offboarding coordination and invoice management
- Support annual and 30-day audits, and route KYC refresh requests internally
- Triage fee, billing and invoice inquiries to Finance and Operations, escalating sensitive cases to the RM
- Run partner notices: distribution, templates and tracking
- Draft incident communications, track tickets and keep an incident log
- Collate feature requests and partner feedback and route them to Solutions Engineering
- Support the RM meeting cadence, onboarding of new RMs and upkeep of the team wiki
- Document processes and playbooks
Benefits
- Healthcare insurance: roughly 100% of employee premiums covered plus a portion for spouse/children (U.S. only)
- Vision & dental insurance (U.S. only)
- Chance to earn equity
- Maternity & paternity leave (after 6 months)
- WeWork All Access Membership
- WFH yearly stipend
- L&D yearly stipend (after 6 months)