Analyst, Generalist, Client Services, SME Banking, Institutional Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support SME Banking clients with inquiries about accounts, transactions and digital banking platforms. You will work with Relationship Managers and product partners on onboarding and lifecycle maintenance, resolve client issues and complaints within service levels, suggest process improvements, and keep accurate records in CRM systems.
Requirements
- Bachelor's degree in Business, Finance or related discipline
- Proven experience in client services, customer relations or banking operations, preferably institutional or SME banking
- Excellent verbal and written communication skills
- Strong problem-solving abilities with customer-centric mindset
- Ability to multi-task, prioritize and work under pressure
- Proficiency in standard office software and adaptability to new banking technologies
Responsibilities
- Deliver client service and support to SME Banking clients
- Collaborate with Relationship Managers and product partners on onboarding and lifecycle maintenance
- Investigate and resolve client issues and complaints within SLAs and regulatory standards
- Identify process gaps and contribute to continuous improvement
- Maintain accurate records of client interactions in CRM systems
