Customer Experience Associate, Prediction Markets
Robinhood helps users invest in stocks, ETFs, options, and cryptocurrencies through commission-free trading with no minimum account requirements.
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About Robinhood
Robinhood helps retail investors access financial markets through commission-free trading of stocks, ETFs, options, and cryptocurrencies. With it, users can invest with no account minimums, earn rewards through retirement accounts with matching contributions, and access advanced trading tools. Robinhood democratizes investing by making financial markets accessible to everyone, not just wealthy investors.
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Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will be the first line of support for Robinhood's Prediction Markets desk, helping customers understand how event contracts are priced, traded and settled. You will resolve account and transaction issues, stay calm during live-event volume spikes, and help shape the knowledge base and support procedures as a founding member of the desk. The role is based in Westlake, TX with in-person attendance 5 days a week during onboarding and at least 3 days a week afterwards, and shifts are available across several schedules.
Requirements
- 1-2+ years of experience in customer support, customer operations or a related role
- Excellent written and verbal communication and problem-solving skills
- Comfort in a fast-moving, high-volume environment and ability to learn internal tools quickly
- Flexible schedule including evenings, weekends and holidays
- Series 3 license preferred or ability to obtain within 30 days of hire
Responsibilities
- Support customers by chat, email and phone
- Explain event contracts in plain language
- Investigate and resolve account and trading issues or escalate with detailed notes
- Provide steady support and de-escalate concerns during live-event spikes
- Route complex or compliance-sensitive issues to internal partners and highlight product gaps
Benefits
- Bonus programs
- Equity ownership
- 401(k) matching
- 100% paid health insurance for employees with 90% coverage for dependents
- Robinhood Employee Fund access
- Access to AI tools and AI skill-building
- Lifestyle wallet
- Employer-paid life and disability insurance
- Fertility benefits
- Mental health benefits
- Company holidays, paid time off, sick time and parental leave
- Catered meals and office events
