Channel Sales Support Agent
Block, Inc. is a global financial-technology company building products for economic empowerment across payments, consumer finance, commerce, Bitcoin, music, and AI.
Projects
About Block, Inc.
Block, Inc., formerly Square, Inc., operates the Square and Cash App ecosystems and current businesses including Afterpay, TIDAL, Bitkey, Proto, and Spiral. Its current Bitcoin ecosystem includes Cash App Bitcoin services, Bitkey self-custody wallet technology, Proto mining systems, and Spiral open-source Bitcoin initiatives. Block also develops open-source AI and collaboration projects including Goose, Buzz, and Berd.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will be the go-to support for independent contractor sales teams in the UK and Europe, answering inquiries, providing product and pricing knowledge, resolving blockers with internal teams, maintaining sales documentation, and processing commission calculations.
Requirements
- 1–2 years in sales support, channel management, technical support or customer service
- Experience with CRM systems such as Salesforce or HubSpot
- Proficiency in Google Workspace and AI tools
- Familiarity with B2B sales processes
- Basic understanding of sales reporting and analytics
- Preferred: experience with self-employed contractors, distributors or channel partners
Responsibilities
- Act as main point of contact for UK and Europe sales teams within SLAs
- Build relationships with independent contractor sales teams
- Provide product knowledge, pricing, collateral and technical guidance
- Resolve sales inefficiencies with internal teams
- Identify recurring problems and implement solutions with management
- Provide phone and face-to-face support
- Maintain sales documentation, playbooks and resource libraries
- Process commission calculations with finance
Benefits
- Remote-first (office optional)
- Equipment provided (computer, headset, software)
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning