Customer Success Manager
Ping Identity Corporation is an active enterprise identity-security company offering the Ping Identity Platform for customer, B2B, workforce, and AI-agent identity use cases.
Funding history
Investors
Projects
About Ping Identity Corporation
Ping Identity develops and operates identity and access management and identity-security products, including identity verification, identity management, authentication, authorization, threat protection, fraud prevention, and orchestration. Its offerings support multi-tenant SaaS, dedicated-tenant SaaS, self-managed software, and FedRAMP High deployments.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will be a named resource and trusted partner for customer organizations, acting as a technical resource for their day-to-day needs. You will manage communications during major incidents, analyze support cases, surveys and renewal behavior to spot risks, monitor adoption trends, and give proactive guidance on Ping's features. Occasional customer site travel and some after-hours or weekend coverage may be needed.
Requirements
- Minimum 4 years of related experience in Customer Success / Experience
- Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management
- Strong technical aptitude to learn customer use cases and architectural requirements
- Proactive approach to uncovering adoption blockers and risks
- Experience with SFDC, Gainsight, or equivalent CRM systems
- Solid technical understanding of Cloud Solutions
Responsibilities
- Act as point of contact for major customer incidents and manage expectations and communications through resolution
- Analyze support cases, survey responses and renewal behaviors to identify technical trends and risks
- Advocate for customer needs internally as the voice of the customer
- Monitor adoption and utilization trends and provide recommendations
- Provide proactive guidance on Ping's features based on customer objectives
- Travel occasionally to customer sites and provide some after-hours or weekend coverage
- Contribute hands-on
Benefits
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Education Reimbursement
- Commuter Offset (specific locations)
- Employee Resource Groups
- Regular company and team bonding events
- Global volunteering and community initiatives