Client Success Manager
Diligent Robotics is an Austin-based healthcare robotics company and wholly owned subsidiary of Serve Robotics that develops and deploys Moxi hospital service robots.
Funding history
About Diligent Robotics
Diligent Robotics creates socially intelligent, AI-native mobile-manipulation robots for healthcare workflows. Its Moxi robot performs routine hospital logistics, including medication and lab-sample deliveries, so clinical teams can focus on patient care.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the health, performance, and growth of hospital partners operating Moxi robot fleets. You will lead executive check-ins and quarterly business reviews, turn utilization data into actionable performance stories, manage issue-resolution projects, grow adoption, and identify fleet expansion opportunities. You will coordinate cross-functional stakeholders and manage client success operations across multiple hospitals.
Requirements
- Comfort operating in a fast-paced, ambiguous environment
- Data fluency with dashboards and spreadsheets
- Executive presence and ability to communicate with hospital executives
- Project management discipline
- Creative problem-solving and conflict resolution
- Client-facing account management, customer success, or consulting experience
- Experience owning and improving customer performance metrics
- Experience running executive business reviews and leadership check-ins
- Cross-functional project management experience
- Comfort with dashboards, spreadsheets, or BI tools
- Hospital or healthcare operations experience is preferred
- Experience with hardware, robotics, or deployed-technology products is preferred
Responsibilities
- Own executive relationships with hospital sponsors, nursing leaders, and operational stakeholders
- Lead recurring leadership check-ins and quarterly business reviews
- Present performance against goals and document decisions, owners, and next steps
- Monitor utilization, adoption, and reliability data across the territory
- Diagnose underperformance, run interventions, and measure outcomes
- Set and track site-level performance targets with partners
- Surface cross-account patterns that inform product priorities and playbooks
- Manage account issue, improvement, and use-case work with clear owners and dates
- Drive issue resolution from intake through closure
- Coordinate operations, support, engineering, product, and growth teams to unblock sites
- Partner with clinical teams on staff training, workflow fit, and solutions
- Discover and activate new use cases and maintain account action plans
- Identify fleet expansion opportunities and provide supporting performance evidence
- Manage client success operations across multiple hospitals and contribute to the client success playbook