Customer Success Manager Ads Solutions New York City
OpenAIVisit OpenAI website
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Recently funded151 current maintainers88 active leads20 new active leads99 lead step-downs12 early lead departures
San Francisco, United States
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage a portfolio of advertising partners and guide them through onboarding and campaign launches. You will analyze campaign performance, recommend improvements, identify growth opportunities, resolve issues with internal partners, share advertiser feedback, and build scalable operating practices.
Requirements
- 5-10+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role
- Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
- Ability to interpret performance data and make strategic recommendations
- Experience with SQL and advanced Excel or Google Sheets
- Ability to communicate with technical and non-technical stakeholders
Responsibilities
- Manage a portfolio of advertising-partner relationships
- Guide advertisers through onboarding and campaign launches
- Analyze campaign performance and provide recommendations
- Identify opportunities to expand partnerships
- Partner with Sales, Product, Analytics, Policy, and Operations to resolve issues
- Surface advertiser feedback to inform product improvements and strategy
- Build scalable processes and best practices
Benefits
- Medical, dental, and vision insurance for employees and families
- Employer contributions to Health Savings Accounts
- Pre-tax Health FSA, Dependent Care FSA, and commuter accounts
- 401(k) retirement plan with employer match
- Paid parental, medical, and caregiver leave
- Flexible PTO for exempt employees or up to 15 days annually for non-exempt employees
- 13+ paid company holidays and paid office closures
- Paid sick or safe time
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily office meals and eligible meal-delivery credits
- Relocation support for eligible employees
- Charitable donation matching and wellness stipends may be provided