Customer Success Manager Ads Solutions
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage a portfolio of advertising partners, guide onboarding and campaign launches, analyze performance, and recommend improvements. You will identify partnership-growth opportunities, resolve issues with cross-functional partners, share advertiser feedback, and develop scalable processes for the advertising ecosystem.
Requirements
- 5–10+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role
- Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
- Experience interpreting performance data and creating strategic recommendations
- Experience with SQL and advanced Excel or Google Sheets
- Ability to communicate with technical and non-technical stakeholders
- Commitment to user trust and responsible platform growth
Responsibilities
- Own relationships with advertising partners
- Guide advertisers through onboarding and campaign launches
- Analyze campaign performance and provide recommendations
- Identify opportunities to expand partnerships
- Partner with Sales, Product, Analytics, Policy, and Operations to resolve issues
- Surface advertiser feedback to inform product improvements and strategy
- Build scalable processes and best practices
Benefits
- Medical, dental, and vision insurance
- Employer contributions to Health Savings Accounts
- Pre-tax health, dependent care, parking, and transit accounts
- 401(k) plan with employer match
- Paid parental, medical, and caregiver leave
- Flexible PTO or up to 15 days of annual PTO
- Paid holidays, office closures, and sick or safe time
- Mental health and wellness support
- Employer-paid life and disability coverage
- Daily office meals and eligible meal-delivery credits
- Relocation support for eligible employees
- Charitable donation matching and wellness stipends may be provided