Restaurant Success Manager
Blackbird Labs, Inc. operates a restaurant loyalty and payments platform, including the Blackbird dining app and Flynet onchain transaction network.
Funding history
Investors
About Blackbird Labs, Inc.
Blackbird connects restaurants and diners through check-in payments, rewards, memberships, reservations, and $FLY loyalty points. Its Flynet product is an Ethereum Layer 3 network built for restaurant-industry transactions and applications.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage a book of restaurant partners, build relationships with operators, and drive TPV growth. You will plan and execute activations, support restaurant staff, monitor performance, resolve escalated operational issues, maintain account records, and communicate account health, risks, and opportunities to your manager.
Requirements
- 2 or more years of experience in account management, hospitality, or a customer-facing commercial role
- Affinity for restaurants and the local dining scene
- Interpersonal skills
- Relationship management
- Ability to manage a high volume of relationships
- Ability to work in the field
- Familiarity with CRM tools and basic commercial reporting
- Ability to operate independently while aligning with team priorities and manager direction
- Based in the supported market of New York City or Charleston, South Carolina
- Ability to travel significantly within the market
Responsibilities
- Manage a book of 100+ restaurant partners and drive quarter-over-quarter TPV growth
- Conduct account check-ins with restaurant operators and identify growth opportunities
- Reactivate dormant or under-engaged partners
- Develop and execute account-level activation plans
- Monitor TPV performance and escalate significant declines
- Sell $FLY to partners for platform activations
- Drive adoption of events, PDR, and Flynet apps
- Acquire new restaurant logos when assigned
- Run $FLYback, bespoke activations, and in-restaurant promotions
- Maintain in-person contact with partner restaurants
- Educate restaurant staff on the platform and product
- Represent the company at local dining events and industry gatherings
- Triage and resolve tier 2 operational questions and issues
- Coordinate resolution of partner hardware issues when applicable
- Maintain account records and TPV tracking in HubSpot, Metabase, and internal tools
- Communicate book health, risks, and opportunities to your manager
Benefits
- Stock options
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible time off
- 401(k)
- Quarterly budget for Blackbird testing
- Anniversary travel
- Annual learning and development stipend