VIP Support Manager
GoMining is an active Bitcoin ecosystem offering digital miners backed by physical hashrate, daily BTC rewards, a crypto wallet, card, financial tools, and related Bitcoin products.
Funding history
Investors
About GoMining
GoMining makes Bitcoin mining accessible through digital miners connected to the company's data-center infrastructure. Users can purchase, sell, and operate digital miners that generate BTC rewards, while GoMining handles hardware and maintenance. Its broader ecosystem includes a crypto wallet, card, finance products, GOMINING token, Miner Wars game, Launchpad, GoBTC Pay, and educational resources.
Skills
About the Role
You will own a portfolio of VIP accounts and be their go-to person. You will resolve requests quickly via chat, messengers, email and calls, build trust-based relationships, keep the CRM updated, analyze client behavior to increase engagement and LTV, and offer relevant products to earn uncapped commission.
Requirements
- 2+ years in customer support, client service or account management, ideally with VIP or high-value clients
- Excellent communication skills, diplomacy and client-oriented mindset
- English B2+
- Understanding of crypto, DeFi, NFT and mining, or readiness to learn fast
- Experience with CRM systems and analytics tools
- Ability to work in a fast-paced environment and handle several clients in parallel
- Basic sales and negotiation skills
Responsibilities
- Provide premium support to VIP clients via chat, messengers, email and calls
- Act as personal manager for a client portfolio
- Track client requests through to resolution
- Keep the CRM up to date
- Analyze client behavior and suggest ways to increase engagement and LTV
- Identify upsell and cross-sell opportunities
- Pass on client feedback to marketing, product and development teams
Benefits
- Fixed salary plus uncapped commission on sales
- Loyalty program with corporate digital miners
- Learning support: courses, English classes and conferences (up to 100% reimbursement)
- Remote work and flexible hours
- Up to 28 vacation days, up to 15 sick days, plus local holidays
- Company-sponsored team retreats at a villa in Turkey
- Employee of the Month award, team events and structured performance reviews
