Technical Support Engineering Manager
Anysphere, Inc. (doing business as Cursor)Visit Anysphere, Inc. (doing business as Cursor) website
Cursor is an AI coding-agent product operated by Anysphere, Inc.; it was acquired by SpaceX in August 2026 and continues to operate.
Distributed
Funding history
About Anysphere, Inc. (doing business as Cursor)
Cursor provides AI-assisted software-development tools, including desktop and CLI coding agents, autonomous cloud agents, code review, and enterprise offerings.
Skills
About the Role
You'll lead, mentor, and grow a team of Technical Support Engineers in APAC. You'll handle escalations, set team goals and metrics, improve workflows and automations, and partner with Product and Engineering to represent customer needs.
Requirements
- Experience as a Technical Support Engineer or in a hands-on technical support role
- Experience managing or leading a technical support team in a SaaS or developer-focused company
Responsibilities
- Lead, mentor, and grow a team of Technical Support Engineers
- Serve as escalation point for complex or urgent customer issues
- Set and monitor team goals, metrics, and processes
- Partner with Product and Engineering to advocate for customer needs
- Improve workflows, build automations, and streamline tooling
- Champion documentation and knowledge sharing