Enterprise Customer Success Manager, Tokyo
HarveyVisit Harvey website
Harvey is an AI platform for legal and professional-services organizations.
Series F+Recently funded
Distributed
About Harvey
Harvey provides agents and collaborative tools for legal work, including legal research, document analysis, secure workspaces, contract intelligence, and organization-level analytics.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own a portfolio of enterprise clients in Japan, lead onboarding and implementation, build success plans from usage data, train and advise customers in Japanese and English, work with Sales, Product and Legal Engineering, and develop playbooks for the Japan customer success motion.
Requirements
- 5+ years in customer success, account management, or strategic consulting within enterprise SaaS or technology
- Enterprise account experience
- Experience managing complex multi-stakeholder accounts including senior legal and executive leadership
- Strong analytical skills with customer health data and KPIs
- Executive presence and storytelling
- Native-level Japanese and strong business English
- Based in Tokyo, able to travel within APAC
- Legal, professional services, regulated clients, or AI/LLM experience preferred
Responsibilities
- Own strategic account management for enterprise clients in Japan
- Lead onboarding and implementation of enterprise deployments
- Build and run success plans based on usage data and customer health
- Deliver training, executive business reviews, and workshops in Japanese and English
- Bring customer feedback to Sales, Product, and Legal Engineering
- Develop scalable playbooks for Japan customer success
