Customer Success Manager, Ads Solutions
OpenAIVisit OpenAI website
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
49 current maintainers29 active leads5 new active leads117 lead step-downs16 early lead departures
San Francisco, United States
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
About the Role
You will manage a portfolio of advertising partners and act as their trusted advisor, helping them onboard, launch campaigns, and grow on OpenAI's advertising platform. You will analyze campaign performance, make actionable recommendations, identify expansion opportunities, and work with Sales, Product, Analytics, Policy, and Operations to improve the advertiser experience.
Requirements
- 5-10+ years of experience in digital advertising, account management, customer success, consulting, or related client-facing role
- Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
- Ability to interpret performance data and translate insights into recommendations
- Experience with data querying (e.g. SQL, advanced Excel/GSheet)
- Clear communication with technical and non-technical stakeholders
Responsibilities
- Own relationships with a portfolio of advertising partners as primary point of contact
- Guide advertisers through onboarding and campaign launches
- Analyze campaign performance and provide actionable recommendations
- Identify opportunities to expand partnerships
- Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations
- Surface advertiser feedback to inform product improvements
- Help build scalable processes and best practices