Enterprise Success Manager
Paris-based AI company building frontier models, AI applications, developer tools, and compute infrastructure for enterprise and public-sector deployments.
About Mistral AI
Mistral AI develops open-weight and commercial language models and provides a full-stack AI platform spanning agents, application development, custom-model training, APIs, and AI cloud infrastructure.
Skills
Candidate Availability
About the Role
You will own what happens to strategic enterprise accounts after the build, making deployed AI stick in real workflows. You will build success plans, run success reviews, track adoption and business impact, factor deployment models (on-premises, VPC, serverless) into adoption plans, own renewals and expansion signals, bring customer feedback to Product and Engineering, and create reusable playbooks. You will join an Adoption track or an Operational track and can move between them.
Requirements
- 5+ years in customer-facing roles such as Customer Success, Delivery/Implementation or Solutions Consulting
- Experience owning adoption and commercial outcomes for enterprise customers
- Strong technical fluency in enterprise deployment models
- Ability to engage with architects, engineers, IT and security teams
- Strong ownership and builder mindset
- Excellent communication, stakeholder management and execution skills
- Analytical and commercially minded with renewal and NRR accountability
- Fluent English; professional French strongly preferred
Responsibilities
- Build shared success plans with owners, milestones and measurable outcomes
- Lead success reviews and business reviews with customer sponsors
- Track adoption, usage, customer satisfaction and business impact
- Assess how on-premises, VPC or serverless deployment affects adoption and operation
- Identify risks early and coordinate resolution with Solutions, Product, Engineering or Support
- Drive adoption through onboarding, training, champions and train-the-trainer programs
- Prepare the handover from delivery to run phase
- Own the renewal motion and improve account NRR
- Identify expansion opportunities and share them with the account team
- Gather customer feedback and route it to the right owners
- Create playbooks, handover practices and measurement approaches
Benefits
- Healthcare coverage
- Parental leave
- Retirement plans
- Relocation support
- Wellness programs
- Meal and transportation allowances