Majors Customer Success Manager (Asset Management)
HarveyVisit Harvey website
Harvey is an AI platform for legal and professional-services organizations.
Series F+Recently funded
Distributed
About Harvey
Harvey provides agents and collaborative tools for legal work, including legal research, document analysis, secure workspaces, contract intelligence, and organization-level analytics.
Skills
Candidate Availability
About the Role
You will lead AI implementation, adoption and change management for large law firms, Fortune 500 companies and asset managers. You will own strategic accounts end to end, from deployment through adoption and renewal, advise senior executives, and coordinate cross-functional teams to deliver measurable customer value. Travel of up to 25% is required.
Requirements
- Background in asset management, banking, financial services consulting, technology advisory, transformation delivery or enterprise customer success
- Track record of turning business goals into executable plans and managing multiple workstreams
- Experience helping organizations adopt new technology and change ways of working
- Ability to earn credibility with senior executives and work with end users
- Strong analytical and commercial judgment
- Curiosity about AI and its applications
- Travel up to 25%
Responsibilities
- Lead implementation and transformation programs
- Drive change in how lawyers work and develop champions
- Own customer portfolio and account strategy
- Drive retention and support growth
- Lead cross-functional delivery across Legal Engineering, Product and Sales
- Advise executives and align stakeholders