Outcomes Architect, Nordics (Customer Success)
NotionVisit Notion website
Notion is an AI workspace for capturing team knowledge, finding answers, and automating work with agents.
San Francisco, United States
Funding history
About Notion
Notion Labs, Inc. operates a collaborative workspace that combines documents, knowledge management, databases, projects, search, and AI-enabled automation. Its developer platform provides an API for connecting workspaces to external tools and automating workflows.
Skills
Candidate Availability
About the Role
You will own workflow adoption, value delivery and renewal outcomes for a book of named accounts, focusing on flat or at-risk customers. You'll partner with Solutions Consultants on account strategy and expansion, build workflows beside customers, and manage customer success plans. The role is based in Dublin.
Requirements
- 3+ years driving adoption, value realization, renewals or expansion in B2B software
- Customer-facing discovery instincts
- Technical fluency and comfort building live in software
- Commercial awareness on renewal risk and expansion
- Program and stakeholder management skills
- Agency, urgency and customer empathy
- Passion for AI tools
Responsibilities
- Drive workflow adoption and value realization for named accounts
- Partner with the Solutions Consultant on expansion and renewal strategy and own renewals for flat and at-risk customers
- Shape customer outcomes and strengthen executive and team-level partnerships
- Design and deploy workflows as a build-beside partner
- Identify and qualify expansion opportunities
- Co-define and manage customer success plans
- Learn Notion's product and the AI ecosystem
- Iterate on Outcomes Architect programs that reduce churn
Benefits
- Equity