Enterprise Customer Success Manager - EMEA (Arabic Speaking)
HarveyVisit Harvey website
Harvey is an AI platform for legal and professional-services organizations.
Series F+Recently funded
Distributed
About Harvey
Harvey provides agents and collaborative tools for legal work, including legal research, document analysis, secure workspaces, contract intelligence, and organization-level analytics.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own value realization for enterprise customers and leading law firms. You'll integrate Harvey into customer workflows, train end users, build executive relationships, align on success metrics, partner with Account Executives on renewals and expansion, and relay product feedback.
Requirements
- 3-4+ years in customer-owning roles at tech or SaaS platforms
- Fluent in Arabic
- Strategic planning and revenue-based prioritization
- Managing customer-facing projects and timelines
- Running in-person meetings with executives
- Mapping organizations and influencing stakeholders
- Owning revenue, expansion, and renewal targets
- Cross-functional work with Product and Sales
Responsibilities
- Integrate Harvey into customer workflows and guide administrators with best practices
- Train and enable end users
- Act as primary contact, foster champions, and engage executive buyers
- Align with customers on adoption, value, and ROI metrics
- Collaborate with Account Executives on renewals and expansions
- Relay customer feedback to Product and Engineering
