Enterprise Sales Engineer - Majors, Retail

Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.

Series ERecently funded0 current maintainers0 active leads
San Francisco, United States
About Sierra

Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.

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Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will partner with sales to win and grow enterprise retail accounts. You will scope use cases, demonstrate the platform, lead technical and architecture reviews, coordinate stakeholders, mentor newer sales engineers, and support accounts through launch and expansion.

Requirements

  • 4–6+ years of Sales Engineering, Solutions Engineering, or customer-facing technical sales experience
  • Experience leading sales processes with large enterprise customers and $500K–$1M deals
  • Experience building and presenting demos in a go-to-market function
  • Experience building relationships with executives and technical leaders
  • Ability to explain solutions to technical and non-technical audiences
  • Experience using AI tools for discovery, solution design, demos, prototypes, and technical proposals
  • Experience growing accounts after the initial sale
  • Bachelor's degree or equivalent professional experience

Responsibilities

  • Partner with Sales to win deals and grow customers
  • Develop tailored working agents for prospects and customers
  • Scope customer use cases and articulate business value
  • Design and demonstrate the platform
  • Lead technical and architecture reviews
  • Serve as the trusted technical expert throughout the sales cycle
  • Mentor newer sales engineers and create reusable assets
  • Support accounts through handoff, launch, and expansion
  • Develop industry expertise and scalable sales motions

Benefits

  • Equity
  • Unlimited paid time off
  • Medical, dental, and vision benefits for employees and families
  • Life insurance
  • Disability benefits
  • Retirement plan
  • Parental leave
  • Fertility and family-building benefits through Carrot
  • Lunch, snacks, and coffee
  • Discretionary benefit stipend
  • Free alphorn lessons