Enterprise Sales Engineer Majors Healthcare
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will develop deep knowledge of a small number of strategic customer accounts. You will lead the full technical pre-sales process, from scoping use cases and communicating value through platform demonstrations and architecture reviews. You will coordinate internal specialists, mentor sales engineers, develop playbooks, support launches and expansion, and share customer insights that inform product roadmap decisions.
Requirements
- 7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales
- Experience leading sales processes with strategic customers and consistent $1M+ deal sizes
- Experience building and presenting demos and working with customers or clients in GTM
- Experience building relationships with prospect stakeholders, including C-suite executives and technical leaders
- Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams
- Ability to use AI tools for discovery preparation, solution design, demos, prototypes, and technical proposals
- Experience growing accounts beyond the initial sale and defining customer roadmaps
- Bachelor's degree or above in Computer Science or a related field, or equivalent professional experience
- Experience translating code, technical logic, and user requirements into product and engineering requirements
- Experience selling a technical AI product
Responsibilities
- Develop deep knowledge of strategic customer accounts
- Lead the end-to-end technical pre-sales process
- Scope customer use cases and articulate business value
- Design and demonstrate the platform
- Lead technical and architecture reviews
- Serve as the trusted technical expert throughout the sales cycle
- Coordinate Agent Development, Product, Security, Legal, and leadership involvement
- Mentor sales engineers and set standards for demos and pilots
- Create playbooks for strategic deals and GTM processes
- Support accounts through handoff, launch, and expansion
- Share strategic account insights with Product leadership to inform roadmap
Benefits
- Flexible unlimited paid time off
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plan participation for eligible full-time employees