Solutions Engineer
Synthesia is an active London-based enterprise AI video platform that lets businesses create, localize, manage, and publish videos using AI avatars and voiceovers.
Funding history
About Synthesia
Synthesia Limited provides browser-based AI video creation for business communications, training, sales enablement, marketing, and support. Its platform includes AI-assisted creation, avatars, voiceovers, translation/localization, collaboration, and publishing workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support Account Executives through discovery, demonstrations, proofs of concept, and solution design. You will identify technical objections and deal risks, build technical champion relationships, provide guidance on integrations and compliance, and keep the deal team informed about technical dependencies and next steps.
Requirements
- 2+ years of pre-sales, solutions engineering, or customer-facing technical experience in a SaaS environment
- Demo technique knowledge, including Tell-Show-Tell
- Working knowledge of MEDDPICC and Command of the Message
- Technical fundamentals in creation flows, APIs, integrations, security, or compliance
- Ability to manage POCs, demos, and customer conversations
- Willingness to travel for customer discovery and on-site demos
- Strong written and spoken English communication
- Previous Account Executive experience is preferred
- Experience with video AI is preferred
Responsibilities
- Co-plan and support discovery calls to understand customer requirements, technical environments, and business challenges
- Design and execute repeatable demo methodologies
- Maintain knowledge of platform capabilities, roadmap, and positioning
- Deliver demonstrations that address customer problems
- Identify technical objections and integration questions and find a path forward
- Assess technical fit and opportunity risk to support account and deal strategy
- Keep the deal team and manager informed on deal status, timelines, and technical dependencies
- Build and enable technical champions within customer organizations
- Provide technical guidance on APIs, SDK integrations, security, compliance, identity, and scalability
- Troubleshoot issues and validate LMS, HCM, and content-system integrations
- Partner with Enablement to complete certifications and maintain demo and objection-handling skills