Enterprise Sales Engineer Strategic Healthcare
SierraVisit Sierra website
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
San Francisco, United States
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the end-to-end technical pre-sales process for a small number of strategic healthcare accounts. You will scope use cases, communicate business value, design and demonstrate the platform, lead technical and architecture reviews, coordinate specialists, and support handoff, launch, and account expansion.
Requirements
- 7+ years of Sales Engineering, Solutions Engineering, or customer-facing technical sales experience
- Experience leading strategic sales processes with consistently $1M+ deal sizes
- Experience building and presenting demos and working with customers or clients in go-to-market functions
- Experience building relationships with C-suite stakeholders and technical leaders
- Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams
- Ability to use AI tools for discovery preparation, solution design, demos, prototypes, and technical proposals while ensuring accuracy
- Experience growing accounts after the initial sale and defining customer roadmaps
- Bachelor's degree or higher, equivalent professional experience, or preferably a Computer Science-related background
- Experience translating code, technical logic, and user requirements into product and engineering requirements
- Experience selling a technical AI product
Responsibilities
- Develop deep knowledge of assigned customer accounts
- Own the end-to-end technical pre-sales process
- Scope customer use cases and articulate business value
- Design and demonstrate the platform
- Lead technical and architecture reviews
- Coordinate Agent Development, Product, Security, Legal, and leadership stakeholders
- Mentor sales engineers and establish standards for demos, pilots, and strategic-deal playbooks
- Support account handoff, launch, and expansion after the sale
- Share customer insights with Product leadership to inform the roadmap
Benefits
- Equity plans
- Flexible unlimited paid time off
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons