Enterprise Sales Engineer Majors Healthcare
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will partner with Sales to win and grow enterprise healthcare accounts. You will lead the end-to-end technical pre-sales process, including scoping use cases, explaining business value, designing and demonstrating the platform, and leading technical and architecture reviews. You will remain involved through handoff, launch, and expansion, while mentoring newer sales engineers and creating reusable assets.
Requirements
- 4–6+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales
- Experience leading sales processes with large enterprise customers and $500K–$1M deals
- Experience building and presenting demos and working with customers or clients in GTM
- Experience building relationships with prospects, executives, and technical leaders
- Ability to connect business problems to solutions for technical and non-technical audiences
- Ability to use AI tools for discovery preparation, solution design, demos, prototypes, and technical proposals
- Experience growing accounts beyond the initial sale
- Bachelor's degree or above in Computer Science or a related field, or equivalent professional experience
- Experience translating code, technical logic, and user requirements into product and engineering requirements
- Experience selling a technical AI product
Responsibilities
- Partner with Sales counterparts to win deals and grow customers
- Build tailored working agents for prospects and existing customers
- Engage CX, IT, security, procurement, and executive stakeholders
- Lead the end-to-end technical pre-sales process
- Scope customer use cases and articulate business value
- Design and demonstrate the platform
- Lead technical and architecture reviews
- Serve as the trusted technical expert throughout the sales cycle
- Mentor newer sales engineers and create reusable industry assets
- Support accounts through handoff, launch, and expansion
- Develop industry expertise, patterns, and scalable sales motions
Benefits
- Flexible unlimited paid time off
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plan participation for eligible full-time employees