Director / Senior Director Relationship Management
Zero Hash provides B2B infrastructure enabling any platform to integrate digital assets through APIs for buying, selling, custody, and payment services.
Funding history
Projects
About zerohash
Zero Hash helps businesses add cryptocurrency services by providing API infrastructure that handles regulatory and technical complexity. With it, companies can offer trading, custody, payment processing, and rewards programs without building infrastructure from scratch. Zero Hash serves neo-banks, fintech platforms, and investment services seeking to integrate crypto capabilities.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as the primary contact and advocate for B2B clients. You will build strategic relationships, lead cross-functional client initiatives, oversee onboarding and renewals, identify expansion opportunities, negotiate agreements, and improve reporting and client-service processes.
Requirements
- Bachelor's degree or equivalent practical experience
- 7–10 years of B2B relationship management or business development experience
- Client relationship growth and cross-sell experience
- Written and verbal communication
- Relationship management
- Project management
- SaaS or payments product experience
- Fintech, brokerage, payments, or crypto industry experience
- Ability to travel up to 20%
Responsibilities
- Build and maintain relationships with key client stakeholders
- Develop customer advocates
- Lead cross-functional collaboration for client onboarding and strategy
- Organize monthly client calls and quarterly business reviews
- Create account-based enablement, expansion, upsell, and co-marketing strategies
- Channel client feedback into product roadmaps
- Identify upsell, cross-sell, and product-adoption opportunities
- Negotiate client agreements and contracts
- Ensure service delivery measured by NPS
- Design reporting to track client satisfaction
- Own retention and contract renewals
- Improve client-related processes and systems
Benefits
- Healthcare insurance
- Vision insurance
- Dental insurance
- Equity opportunity
- Maternity and paternity leave after 6 months
- WeWork All Access Membership
- Work-from-home yearly stipend
- Learning and development yearly stipend after 6 months