Deployment Strategist
Chainalysis is a blockchain data and intelligence company providing AI-powered software, data, services, and research for crypto investigations, compliance, fraud prevention, market intelligence, and Web3 security.
Funding history
Projects
About Chainalysis
Chainalysis supplies blockchain intelligence and AI-powered solutions to government agencies, cryptocurrency exchanges, financial institutions, regulators, and cybersecurity companies. Its portfolio spans investigation, transaction monitoring, fraud prevention, risk assessment, threat intelligence, on-chain security, professional services, training, and research.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own pre-sale and post-sale relationships for strategic accounts in West and Southern Africa. You will lead onboarding and deployments, advise compliance and executive stakeholders, deliver training, design solutions and integrations, monitor adoption, support renewals and expansion, resolve escalations, and represent the organization at regional events.
Requirements
- 5+ years in customer-facing roles at a high-growth technology company
- Experience in customer success solutions architecture presales technical account management or enterprise consulting
- Experience owning enterprise accounts and managing senior stakeholders through complex deployments
- Working knowledge of cryptocurrency and blockchain
- Knowledge of AML compliance or investigative workflows
- Exceptional written and verbal communication skills
- Professional fluency in English
- Comfort with APIs data analysis logic-based workflows and AI agents
- Ability to operate independently in an ambiguous fast-paced environment
- Based or willing to relocate to Johannesburg
Responsibilities
- Own onboarding and deployment for strategic accounts
- Build adoption plans with clear success criteria
- Advise compliance investigations and executive stakeholders
- Deliver product training workshops and enablement
- Translate customer workflows into solution designs integrations and configurations
- Monitor usage and engagement and address expansion opportunities and churn risk
- Partner with Sales on renewals expansion and account strategy
- Collaborate with Support Product and Engineering on escalations and feedback
- Represent the organization at industry events customer forums and conferences
- Contribute to customer-service playbooks and documentation