Customer Success Manager
Dust is an enterprise AI platform for creating, sharing, and operating agents connected to company knowledge, tools, and team workflows.
Funding history
About Dust
Dust provides a multiplayer AI platform where organizations connect models, internal data, and business tools so people and AI agents can collaborate in shared, governed workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage the full journey for key and strategic customer accounts, from kickoff through adoption, value realization, retention, and expansion. You will guide organizational AI transformation, lead enterprise business reviews, coordinate internal resources, provide product feedback, and help build scalable customer-success processes.
Requirements
- Minimum 5 years of Customer Success experience
- Track record driving adoption, retention, and expansion for key and strategic SaaS customers
- Ability to manage C-level relationships and lead executive business reviews
- Experience with digital adoption, enablement, and change management
- Ability to communicate technical concepts clearly
- Excellent written and spoken English and French
- Experience managing complex customer portfolios
Responsibilities
- Lead the full customer lifecycle for key and strategic accounts
- Identify high-impact use cases and create rollout plans
- Guide organizational AI transformation and governance practices
- Lead enterprise business reviews and measure customer value
- Drive retention and expansion opportunities
- Coordinate deployment, engineering, product, and sales resources
- Provide customer insights to inform product development
- Build scalable playbooks, health frameworks, and customer-success processes