Technical Customer Success Manager

Skills

About the Role

You will own the post-sale customer lifecycle from onboarding through renewal and expansion. You will read code, understand customer architectures, debug issues, improve workflows, and help customers realize measurable value. You will develop relationships with technical stakeholders, communicate customer feedback to Product and Engineering, identify account risks and recovery plans, lead renewals, and create scalable customer-success processes, documentation, and playbooks. You will also run business reviews, monitor account health, and represent the product in technical conversations and industry events.

Requirements

• 2+ years of experience in Customer Success, Solutions Engineering, Sales Engineering, or similar roles
• Technical aptitude with APIs, infrastructure, and developer workflows
• Track record of driving retention and expansion in a high-growth environment
• Experience building long-term customer partnerships
• Excellent developer-to-developer communication skills

Responsibilities

• Own the post-sale lifecycle from onboarding through renewal and expansion
• Read code, understand architectures, and debug issues with customers
• Improve customer workflows to deliver measurable value
• Build long-term relationships with technical stakeholders
• Communicate customer needs and feedback to Product and Engineering
• Drive product adoption and identify expansion opportunities
• Identify at-risk accounts and build recovery plans
• Own renewal outcomes, including ROI cases, objection handling, and closing renewals
• Create scalable customer success processes, documentation, and playbooks
• Run quarterly and executive business reviews
• Maintain and act on account-health signals
• Represent the product in technical conversations and at industry events