Customer Success Manager Enterprise Tech
AI safety and research company building reliable, interpretable, and steerable AI systems, including the Claude product family and developer platform.
Funding history
About Anthropic
Anthropic PBC develops frontier AI systems and deploys them through Claude products and the Claude Platform, with a stated focus on safety, interpretability, and steerability.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will advise enterprise technology customers on deploying, adopting, and optimizing Claude products. You will manage account operations and success plans, develop consumption and ROI plans, monitor usage, lead organizational change programs, engage product partners, and build repeatable account-management motions.
Requirements
- 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting
- Experience working with F500 technology companies, SaaS platforms, or digital-first businesses at the executive level
- Experience leading organization-wide change or adoption programs
- Technical fluency in AI/ML concepts, API integrations, and software implementation patterns
- Experience managing multiple enterprise accounts and driving measurable outcomes
- Experience using Claude Code to automate workflows with agents, skills, and tooling
- Bachelor’s degree or equivalent education, training, or experience
Responsibilities
- Build strategic relationships with enterprise customer decision makers
- Manage customer operations, success plans, and Executive Business Reviews
- Advise customers on API, Claude Code, and Cowork
- Drive consumption planning and quantify ROI outcomes
- Monitor usage and identify optimization opportunities
- Socialize product roadmaps and engage Product PMs
- Lead change-management, training, and organizational-enablement programs
- Prioritize account workstreams and build repeatable operating motions
Benefits
- Optional equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours