Customer Success Manager
Gamma is an AI design platform for creating and sharing presentations, websites, documents, social posts, and graphics.
Funding history
About Gamma
Gamma Tech, Inc. provides an AI-native content-creation product that turns prompts, outlines, and imported material into designed, shareable presentations, documents, websites, graphics, and social content. It also offers a developer API for programmatic generation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage the full customer lifecycle for a portfolio of startup and enterprise accounts. You will improve customer health and retention, lead onboarding and training, build scalable playbooks, conduct executive business reviews, partner with Sales on expansion, and share customer feedback with Product and Design.
Requirements
- 5+ years of B2B SaaS experience in Customer Success, Account Management, or a similar customer-facing role
- Startup experience, preferably at PLG companies
- Experience managing high-touch strategic accounts and scaled customer programs
- Data-driven approach to customer health
- Ability to discuss APIs and SSO with stakeholders
- Active use of AI tools and ability to articulate AI best practices to customers
Responsibilities
- Own customer health, gross retention, and net dollar retention across the portfolio
- Design and lead onboarding and training programs for new accounts
- Build playbooks for customer journeys and develop one-to-many programs
- Navigate stakeholder relationships and conduct executive business reviews
- Partner with Sales to identify and convert high-potential accounts
- Channel customer feedback to Product and Design
Benefits
- Equity