Customer Success Lead - UK/I
ElevenLabs is an active AI research and product company offering generative-audio, creative, conversational-agent, and developer platforms.
Maintainer signals as of 9/25/2026
Funding history
About ElevenLabs
ElevenLabs builds AI products for speech, transcription, voice cloning, dubbing, music, sound effects, and conversational agents. Its current platforms are ElevenCreative for content creation, ElevenAgents for voice and chat agents, and ElevenAPI for developer access to AI audio models.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Lead, coach, and develop a customer success team across the UK and Ireland while owning regional retention and expansion performance. Manage priority accounts, guide renewal and expansion cycles, build scalable playbooks and workflows, optimize operational quality, maintain executive relationships, and represent customer needs in strategic discussions.
Requirements
- 10+ years of Customer Success or post-sales experience within SaaS
- 5+ years of direct people leadership experience
- Technical acumen with product capabilities, integrations, and data insights
- Player-coach experience
- Success exceeding renewal, expansion, and NRR goals
- Customer success methodology expertise
- Analytical and operational skills
- Experience building processes and playbooks
- AI-first operating experience
- Experience with Salesforce, Gong, Sigma, or Pylon
Responsibilities
- Lead, coach, and develop the customer success team
- Own team and regional NRR, retention, and expansion goals
- Manage priority accounts directly
- Lead complex post-sales and renewal cycles
- Set strategic direction for customer success initiatives
- Optimize delivery quality and operational efficiency
- Design repeatable playbooks for renewals, upsells, and adoption
- Automate workflows and tools
- Build executive-level customer relationships
- Represent customer needs in leadership discussions
- Partner with GTM and cross-functional leadership
Benefits
- Annual discretionary professional development stipend
- Annual discretionary social travel stipend
- Annual company offsite
- Monthly co-working stipend