Head of Customer Success and Account Management
Inworld AI is a research lab and inference provider for realtime AI at consumer scale. It provides text-to-speech, speech-to-text, speech-to-speech, and LLM routing products for developers and businesses building consumer-facing applications.
Maintainer signals as of 9/25/2026
Funding history
Projects
About Inworld AI
Inworld AI develops and operates realtime AI infrastructure, including first-party text-to-speech and speech-to-text models, a customizable speech-to-speech Realtime API, and an LLM Router that routes requests across leading model providers. Its platform supports voice agents, social and companion applications, learning and education, health and wellness, agentic workforce applications, and games and media. The company serves developers, businesses, and teams building consumer-facing applications.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build and lead the post-sales function, owning the customer lifecycle from onboarding and adoption through renewals and expansion. You will manage strategic accounts, establish scalable operating models and AI-enabled workflows, oversee systems and forecasting, and coach the first Customer Success and Account Management hires.
Requirements
- 7+ years of customer success, account management, or post-sales experience, including 3+ years leading and hiring teams.
- Track record of building or scaling a post-sales motion at a high-growth startup and delivering retention and expansion results.
- Experience owning renewal and expansion targets, forecasting, negotiating complex renewals, and creating account growth plans.
- Experience managing strategic enterprise customers and executive relationships.
- Experience with technical products, technical buyers, Product teams, Engineering teams, and senior business stakeholders.
- Hands-on command of CRM and customer success tooling, AI, automation, product usage, and customer signals.
- Ability to hire, ramp, and retain Customer Success and Account Management talent.
- Exceptional written and verbal communication skills.
Responsibilities
- Own gross and net revenue retention, renewal performance, expansion pipeline, targets, and forecasting.
- Build customer lifecycle processes for onboarding, adoption, value realization, success plans, health scoring, usage milestones, and executive business reviews.
- Manage strategic accounts and lead renewal, expansion, relationship, and escalation strategy.
- Define post-sales segmentation, coverage, service levels, responsibilities, and scalable playbooks.
- Own post-sales systems, CRM hygiene, customer health, usage reporting, and renewal and expansion forecasting.
- Use AI agents and automation for account research, meeting intelligence, risk detection, next-best actions, and customer engagement.
- Partner with Sales, Product, Engineering, and Support on handoffs, adoption blockers, escalations, and customer needs.
- Manage strategic accounts while recruiting, ramping, and coaching Customer Success and Account Management hires.
Benefits
- Equity
- Benefits