Head of Customer Success - Loyalty and Partner Platforms (B2B)
qiibee ag operates a B2B loyalty-partnership and points-exchange infrastructure platform, enabling businesses to issue and accept loyalty currencies through connections with major loyalty programs.
About qiibee ag
qiibee’s current platform connects businesses and loyalty-program operators through standardized integrations, partner discovery, onboarding, commercial coordination, campaign management, reconciliation, settlement, and earn/burn/convert loyalty-currency workflows. Its current public product is the Points Exchange Infrastructure (PEI), marketed for API, Shopify, no-code, and customer-portal integrations.
Skills
About the Role
You will own the end-to-end onboarding and lifecycle management of B2B customers, from technical setup through launch, optimization, and ongoing relationship management. You will use AI-powered workflows to maintain CRM data, analyze performance, resolve issues, improve customer communications, and help customers maximize the value of their loyalty partnerships.
Requirements
- Fluency in English
- Proficiency in German is a plus
- 5+ years of customer success, account management, or partner onboarding experience in loyalty, SaaS, or payments
- Proficiency with AI tools such as Claude for workflows and automations
- Understanding of digital integrations, including API connections, web links, voucher uploads, and campaign dashboards
- Hands-on experience with HubSpot or comparable CRM systems
- Ability to manage multiple projects simultaneously
- Ability to work across teams and time zones
- Consultative, solution-oriented communication skills
Responsibilities
- Own end-to-end onboarding for new customers from setup through go-live
- Lead partners through launch milestones, including integrations, balance top-ups, listings, and communication reviews
- Manage operational relationships with active customers
- Align customer success strategy and KPIs with the sales team
- Optimize customer visibility and performance across partner touchpoints
- Ensure communications and visuals meet brand and compliance guidelines
- Manage HubSpot CRM data and AI-powered workflows
- Lead customer reviews and analyze performance data
- Resolve customer issues and manage feedback loops
- Use AI to categorize support tickets, draft responses, surface knowledge-base articles, and accelerate resolution
Benefits
- Fully remote work
- Equity share
- qiibee tokens (QBX)